[Linda]

I have just purchased HDClone 3.2 Professional. I had no trouble making the boot CD and that part of the process works just fine. However, when I boot up a computer that is running a SCSI hard drive that I want to clone to a USB external IDE drive, I am unable to get my mouse or keyboard to function and therefore, am unable to do anything. They work up to the point where the Copy selection screen comes up. Has this happened to anyone else and if so, how did you correct it? This seems to only happen when I boot up the computer with the SCSI drive. The ones with the IDE drives work just fine.

[Alex]

This can have two reasons, which depend on the hardware configuration: on some computers, regardless of SCSI or no SCSI, keyboard and mouse support is sometimes interferred by the BIOS, as it refuses to give the ownership to the Operating System (if no obscure tricks are used to get it anyway). It may also be (though less likely) that the SCSI driver with an activated disc produces such a great amount of interrupts that the other devices (sc. Mouse and Keyboard) starve completely.
Even with the latter until the initialization of SCSI (which may take some seconds) the input devices should work fine. If SCSI is really the culprit can be found by pressing the 'S'-Key during bootup, which tells HDClone not to start the SCSI drivers.

I suggest you watch in the BIOS for an option called "EHCI Handoff" or "USB Handoff" and set an option to disable Legacy Device emulation (where USB keyboard gets emulated by the BIOS as a PS/2 keyboard, which is not necessary as HDClone perfectly handles USB keyboards - same is valid for mice), so that there's no handoff necessary.

If still no input is possible, you can either post it here or use the dedicated support (http://www.miray.de/support)

[MCHAL]

Hi there, HDClone Team:

I am a very experienced Brazilian translator. Is there any way I could be useful in this capacity as regards HDClone Professional?

Please, let me know.

Thanks in advance for your attention.

Sincerely,

MCHAL