Technical Support

As a user of our commercial products, you may open a new support ticket below. Please include the answers to the following questions:

  1. What steps did you take?
  2. What happened?
  3. What did you anticipate to happen instead?
    While the answer may seem obvious to you, this information is important.

Please consider the following notes:

  • Has it happened once, does it happen every time, or only sometimes?
  • Which individual steps will reproduce the issue?
  • Please describe as detailed as possible. For example, say "when I use the mouse to click on the 'Next' button..." instead of "when I proceed with the program..."

We understand that technical difficulties can lead to frustration. In return, we kindly ask you to understand that we can only rely on factual information when providing support. Please help us to resolve your issue as quickly as possible.

When submitting your request, please provide detailed and factual information in accordance with the instructions above. We also assume that you have already used the manual and the integrated program help. Otherwise, we reserve the right to close the support ticket without further comment.

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