by Alex » Thu Jan 24, 2019 10:41 am
Please make a support case at
There you can upload log files etc.
In this case, please make a log file after the screen is stuck. You can make a log file:
- by pressing Ctrl+Alt+F12 (if that key is not used by another application, e.g. the intel graphics driver)
- or by selecting the wrench symbol in the bottom right and then "Save Log files".