[zppratt]

HDClone Free seems to not be able to connect to the external drive I'm using (3.5" External Subsystem). If I turn off the drive or disconnect it the scan completes showing only the internal HDD, otherwise the "HDClone is scanning for connected.." screen remains indefinitely..

[Alex]

This seems to be a new problem with the 3.8.4 version, and we are already investigating this issue.

We'll keep you informed when we have a solution for this problem.

Could you please state your main board model (for the USB controller) and the model of the external hard disk that is not working?

[Z Pratt]

alex--

Thank you! The external HDD appears to be unbranded.

"3.5 inch external subsytem"

http://img169.imageshack.us/i/27659670.jpg/
http://img689.imageshack.us/i/94784670.jpg/
http://img24.imageshack.us/i/32643461.jpg/

What's the fastest way to discover the USB info?

[Z Pratt]

http://img24.imageshack.us/g/32643461.jpg/

[Z Pratt]

Is there a link to an older version?

[Alex]

Yes, if you download http://www.miray.de/public/download/hdclone.3.7.5.fe.en.zip, you can get the 3.7.5 version with a very different USB driver.

Regarding the USB info: if your system runs Windows, simply check the hardware manager in the control panel / System / Hardware, amongst the last items are the USB controllers, in my system e.g.

Intel(R) ICH8 Family USB Universal Host Controller - 2830
Intel(R) ICH8 Family USB Universal Host Controller - 2831
Intel(R) ICH8 Family USB Universal Host Controller - 2832
Intel(R) ICH8 Family USB Universal Host Controller - 2833
Intel(R) ICH8 Family USB Universal Host Controller - 2834
Intel(R) ICH8 Family USB Universal Host Controller - 2835
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A

Such an info would be enough.

[Z Pratt]

Thanks for the tip I'm currently cloning..

The source computer is unbootable...outside of a Windows Recovery console. I'm in the process of recovering the data using HDC. I will see what I can get you.

Is there a tool or command in the dos prompt to view the USB controller type?

[Alex]

not that I'm aware of... under linux, one could use lspci or lsusb for such jobs, but no such programs are known to me for the DOS box.

[Z Pratt]

Once I get the source system up and running I'll see what I can do..