[osuguy45]

I am trying to do a Disk to Image. I am using a USB 2.0 250GB HDD for testing. I am trying to make an image of a Dell Latitude Laptop running XP Pro SP3. the USB external hard drive is recognized and it goes through the whole "Imaging" process. When I go to the other machine I want to transfer the image on to, it does not recognize that there is an .img file on the external drive. It recognizes the external USB drive, just does not recognize that it just burned an image to it. I plug it into a regular XP system and browse to the USB hard drive and the image is in fact there. It is like HD Clone is not seeing its own .img file. I NEED HELP! I have had this program for 3 weeks and have not been able to make one image from it. I am about to return this product!
Thank you!

[Alex]

If you created the image under Windows, your external USB drive probably is formatted with NTFS, which is (at the moment) only readable under Windows, but not under the Stand Alone Version. We are working on this issue and are doing the last batch of tests for this, so in one of the next versions the NTFS support for the non-Windows version will also be included. In your case there is one possibility: If you don't have anything else on the external disc, you can let HDClone format it in FAT32, which can be read by both the Windows and the stand alone variant, and is also accessible from within Windows, and doesn't have any negative consequences in terms of speed (at least for the imaging purposes).

[osuguy45]

I actually downloaded a application from Western Digital to format the drive to FAT32 and added the image to it. So it is in fact FAT32. Any other ideas?

[Alex]

Are you trying to access the drive from the Windows Version or from the Self-Booting Version?

There's one way to test this out on the Self-Booting Version: Start up HDClone, and select Disc->Image, select any disc and click on continue. On the screen for the destination selection, select the partition where your images lie; if the file system is not recognized, the name is . If the field remains empty, it means that there is a readably file system on it.
So go back to the first screen, select Image->disc (or Image->partition), and click on continue. If you select your partition on the next screen, it will display all images it finds on the disc. If the file system is not recognized or no image is on the file system, the selection box shows , otherwise the names of the images are displayed.

If it still remains invisible, please make sure (under Windows) that the content of the folder lies in the subdirectory \HDClone Images (this is where HDClone looks for images), and in the subdirectory with the name of the image (e.g. if the image is called WINXP, the subdirectory is named WINXP.img) there should be a file of the same name, without a .1 or .2 appended. If you have a .1 or .2 appended to the file in the image subdirectory, something went wrong during the creation of the image.

[osuguy45]

Here is what I am doing.. Step by Step...

Inserting the HD Clone 3.7.4 CD Stand-alone.
I am choosing the DISC to Image Feature
I then choose the SOURCE disk to be the hard drive on the Laptop
I then choose the external USB 250 GB Western Digital Hard Drive to be the target
I name the file. (for example D800)
I choose the 1:1 file copy
I then hit copy
Then hit start
And verify start.

It goes through all the motions and copies the drive.
I even verified that it is actually on the external drive via another machine.

I then boot from CD to the machine I want the EXACT copy on.
I do a IMAGE to Hard Drive copy
Source would be the External 250 GB Drive but when I click on it it says no images exist on media. But when I verify again there is a D800 image on the drive. It recognizes the drive as a 250GB Western Digital. I have yet to get it to work.

[Alex]

There are two possibilities: a) the target computer's USB does not work correctly with HDClone or b) there's another problem with the image.

in the a) case you could verify by selecting the USB drive and performing a speed test. The speed should be within reasonable limits (~20-30MB/s); if it is very low (below 1MB/s) or if you get an error message, a hardware problem exists which needs further looking into.

to make sure there's no problem with the image, try to look for the image on the original computer within HDClone, where you made the image; here we can be sure that the USB access works; selecting Image->Disc here should display on the source selection your D800 image.

If it still doesn't appear, please send the File \HDClone Images\D800.img\D800.img to our support (support@miray.de), where the file will be analyzed. The file itself is only the control file for the images and only a few KB in size.