by Adrian Decker » Thu May 24, 2018 3:43 pm
Hello Philippe,
We apologize for the inconvenience you experienced with HDClone.
Regarding the problem you observed on your system I would like to assure you, that HDClone has protection mechanisms implemented, which ensure that it is writing only onto the selected target. Of course it still may happen on rare occasions, that a storage device stops working while it is being used with HDClone (or shortly after), for example because it reached the end of its life span (among other possible reasons).
In order to narrow down the cause of this particular problem I would like to ask you to clarify the following points:
1.) How did you determine, that the source wasn't bootable? Was it not recognized as boot device by the BIOS/UEFI? Did the booting or starting process not finish properly? Or did you get an error message?
2.) Were you able to start the source Windows on your system once, after the final adjustments of the Windows installation?
3.) Was there a second Windows installation on your system, while you installed the Windows 10 on the source disk in question?
4.) Was your source Windows performing an update while, or shortly before it didn't shut down?
5.) Was the target bootable afterwards?
6.) And if not, did it show the same behavior as the source?
7.) Were there read or write errors during the copying process?
8.) How did you adjust the boot data at the end of the restoring process (Automatically, Manually, No changes)?
9.) For a more detailed diagnosis we would need the by HDClone automatically stored system log of this copying process. Though, assuming that you performed this cloning process with HDClone started on the Windows, which now has been overwritten with the new installation, the required system log doesn't exist anymore.
INFO: When you started HDClone on Windows, then you can find the system log, also on Windows, via the Toolbox menu (wrench symbol) under "Stored log files". And if you started HDClone from a self booting USB drive, then you can find the system log on this USB drive in the directory "/Symobi/Logs/".
(With a self booting CD an extra USB drive is necessary, for storing the log manually on it.)
Screenshots will be stored on the Windows Desktop or in the in the directory "/Symobi/Screenshots/" on the USB drive.
You can identify the right system log with the time stamp. For that it is best to sort the files by their modification date. In case of doubt just upload all system logs from the day in question. For uploading many files at once it is recommendable to copy all files in one folder and compress this folder into an archive file (e.g. ZIP, 7ZIP). Though, please note the maximum upload size of 16 MB here in the ticket system.
Sincerely,
Adrian Decker